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Social Support Services

Residents Community Services Social Support Services

This resource, compiled by the Township of Terrace Bay,
is not an all inclusive list!

If you cannot find a support group/service here, please call 2-1-1!

211 Ontario is a helpline and online database of Ontario’s community and social services.
It is answered and updated by highly-trained specialists.

Call 2-1-1; free, confidential, live answer and available 24/7!


Counselling Services

North of Superior Counselling Programs (NOSP) – Terrace Bay
Kerri Lindsay, Program Assistant
9 Selkirk Avenue, Terrace Bay, Ontario P0T 2W0
T: (807) 825-1080
TF: 1 (877) 895-6677
F: (807) 825-1030

North of Superior Counselling Programs (NOSP) is a leading non-profit and community based counselling agency founded in 1983. They work with individuals, couples and families of all ages to help them manage challenging mental health and addictions issues in healthy and healing ways.


Disability Support Services

Ontario Disability Support Program (ODSP)
Ministry of Community and Social Services, Income and Employment Supports
435 James Street South, Suite 111, Thunder Bay, Ontario P7E 6S7
TF: 1 (800) 465-5561
TDD/TTY T: 1 (800) 544-6443
F: (807) 475-1475
Services available in French and English
If you have a disability and need help with your living expenses, you may be eligible for the Ontario Disability Support Program (ODSP) through the Province of Ontario.

The ODSP offers:

  • financial assistance to help you and your family with essential living expenses
  • benefits, for you and your family, including prescription drugs and vision care
  • help finding and keeping a job, and advancing your career


Family Support Services

Child Care Services
The District of Thunder Bay Social Services Administration Board (TBDSSAB)
231 May Street South, Thunder Bay, Ontario P7E 1B5
TF: 1 (877) 281-2958
F: (807) 345-7921
Child Care Services invests in the physical, social, emotional, and economic health of our communities by supporting children’s programs that are affordable, effective and accessible for all.

At TBDSSAB, they administer 6 main children’s services:

  • Child Care Fee Subsidy
  • Online Child Care Applications
  • Special Needs Resources
  • Quality Assurance
  • Family Resource Programs
  • Ontario Works Informal Child Care


The Family Place – Best Start Satellite – Terrace Bay
Kim Figliomeni
9 Selkirk Avenue, Terrace Bay, Ontario, P0T 2W0 (Terrace Bay Public School)
T: (807) 825-1714
W: Brass Bell

The Ontario government created Best Start Centres to be a place where parents and caregivers can get answers to questions, information about programs and services that are available for young children, and an opportunity to talk to early years professionals, as well as other parents and caregivers in the community.


Financial Support Services

Managing Debt
Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West, 6th Floor, Ottawa, Ontario K1R 1B9
TF(English): 1 (866) 461-3222
TF(French): 1 (866) 461-2232
TTY T: 1 (866) 914-6097
F: 1 (866) 814-2224
The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect and inform consumers of financial products and services.


Food & Clothing Support Services

The McCausland Hospital’s Meals on Wheels Program
20B Cartier Drive, Terrace Bay, Ontario P0T 2W0
T: (807) 825-3273, Ext. 188 or 162
The Meals on Wheels Program provides meals to the catchment area covering Pays Plat to Jackfish. Eligibility is based on a medical or demonstrated need. You do not need to a physician referral to participate in the program; however, those interested individuals will be assessed by someone from the program to determine eligibility.
Volunteers are always needed!


North Shore Harvest Cupboard – Terrace Bay
Pat Maenpaa, Food Coordinator
44 Simcoe Plaza, Terrace Bay, Ontario P0T 2W0
T: (807) 825-3642
Daily by telephone or the 3rd Wednesday of the month between 10:00 am to 12:00 pm noon.

This food bank is administered by the Terrace Bay Community Church. They are open to those in need in the community of Terrace Bay.


Thrift Store – St. John’s Anglican Church
Donna Bow, President
306 Ontario Street, Schreiber, Ontario P0T 2S0
T: (807) 824-2275


Monday, Wednesday, Saturday – 1:00 pm to 4:00 pm
Thursday – 6:00 pm to 8:00 pm


Housing Support Services

Affordable Housing
The District of Thunder Bay Social Services Administration Board (TBDSSAB)
231 May Street South, Thunder Bay, Ontario P7E 1B5
TF: 1 (877) 281-2958
F: (807) 345-7921

Since 2003 the provincial and federal governments have provided significant investment in new affordable housing programs. Through partnerships with the District of Thunder Bay Social Services Administration Board (TBDSSAB) these programs provide a wide variety of choice:

  • Forgivable loans to homeowners to repair their homes and bring them up to health and safety standards and improve accessibility for persons with disabilities
  • Down payment assistance to eligible families that would otherwise not be able to afford homeownership
  • Capital funding to develop rental at affordable rates
  • Capital funding for essential repairs and renovations that improve the health and safety of residents living in social housing
  • Rent supplements
  • Grants to assist households who are homeless or at risk of homelessness with rent and utility arrears

Affordable housing programs that are currently available include:

  • Investment in Affordable Housing (IAH) for Ontario Program
  • Ontario Renovates (previously referred to as Northern Home Repair)


Canada Mortgage and Housing Corporation – Affordable Housing in Canada’s North
Jeffrey Kolibash, Affordable Housing Consultant
T: (705) 562-6743
TF: 1 (866) 389-1742


Housing Security Fund
The District of Thunder Bay Social Services Administration Board (TBDSSAB)
231 May Street South, Thunder Bay, Ontario P7E 1B5
T: (807) 766-2111, Press 1 for Operator
TF: 1 (866) 363-0929
F: (807) 344-4543
W: TBDSSAB – Housing

Provides financial assistance to individuals or families who are homeless or facing homelessness to obtain or maintain housing:

To establish a new residence:

  • financial assistance for rental costs
  • financial assistance for utility connection charge/deposit
  • financial assistance for moving expenses

To avoid eviction or disconnection of utilities:

  • financial assistance for rental arrears
  • financial assistance for utility and fuel arrears (gas, hydro, water, hot water tank rental, propane, oil or wood)
  • financial assistance for tax arrears

This program does not provide financial assistance to individuals living on a First Nations Reserve. Individuals can contact their Band Office to inquire about rent or utility arrears.


Low-income Energy Assistance Program (LEAP)
Ontario Energy Board (OEB)
TF: 1 (877) 632-2727
F: (416) 440-7656

This program provides a one-time grant towards your electricity or natural gas bill if you are temporarily unable to make ends meet in an emergency situation.


Ontario Electricity Support Program (OESP)
Ontario Energy Board (OEB)
TF: 1 (877) 632-2727
F: (416) 440-7656

If you are a customer of an electric utility and in a lower income home, you may qualify for a reduction on your electricity bill through the OESP. It is also available to customers of unit sub-meter providers and retail energy companies.


Rural and Native Housing (RNH) Program
Infinity Property Services, Operation Support Coordinators
226 May Street South, Thunder Bay, Ontario P7E 1B4
TF: 1 (800) 891-5882, Ext. 322
W: Infinity Property Services

The Rural and Native Housing Program is designed to provide affordable housing for rental and homeowner clients through geared-to income rent and mortgage subsidies.

You may be eligible for this program if:

  • your total household income falls below an established ceiling
  • you do not own property
  • you are prepared to pay 25% of your total household income for rent
  • you are prepared to pay for your own heat and hydro (OAHS  allows for a monthly heat allowance for those that qualify)


Social/Employment Assistance Services

Ontario Works, Schreiber Municipal Office
204 Alberta St., Room #137, Schreiber, Ontario P0T 2S0
T: (807) 824-1369
TF: 1 (888) 393-8953
F: (807) 824-1372
W: Ontario Works


Monday to Friday – 8:30 am to 4:30 pm (closed between 12:30 pm to 1:30 pm)

The goal of OW is to assist participants in achieving independence from the social assistance system through income support, employment supports, community participation, employment placement, learning earning and parenting, and addictions services initiative.

Emergency assistance is also available to people who are in a crisis or an emergency situation (e.g. people who have lost their homes, are leaving an abusive relationship and/or are worried about their safety).


Northwest Employment Works (NEW)
52 Peninsula Road, North Block, Suite 111, Marathon, Ontario P0T 2E0
T: (807) 229-3223
F: (807) 229-3084

Northwest Employment Works is an Employment Ontario Assessment Centre offering a variety of programs & services geared to helping job seekers & employers achieve their job search & recruitment & training goals.

NEW offers:

  • A wide range of resources, supports and service components to respond to the career and employment needs of individuals
  • HR planning services to satisfy the skilled labour needs of employers
  • Jelp to individuals on a path to higher skill training and employment


Support Groups

Terrace Bay Group – Alcoholics Anonymous
44 Simcoe Plaza, Terrace Bay, Ontario P0T 2W0
T: (807) 825-3642
Thursdays at 8:00 pm
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. There are no dues or fees for A.A. membership
PACE– Schreiber & Terrace Bay
Luanna Cardiff
P.O. 234, 313 Scotia Street, Schreiber, Ontario P0T 2S0
T: (807) 824-1362
Pace is a community outreach group in Northwestern Ontario committed to improving the quality of life of people who experience the stigma, stereotyping and prejudices associated with mental illness. Pace provides outreach and support to consumers and their families though workshops and seminars, hospital and home visits, peer and group support, advocacy, referrals, public education and research.

Other Support Services

Transient Assistance
Sergeant Cam Ducharme or Staff Sergeant Carl Pettigrew
P.O. Box 400, 23 Kingsway Road, Schreiber, Ontario, P0T 2S0
T: (807) 824-2333
F: (807) 824-3469


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